Customer Service Backdoor

June 2007

Welcome page

Player profile

Item descriptions

A Deadline

When EA SPORTS World was nearing launch, it became clear that the existing tools were not sufficient for the needs of the customer service department. A new solution was needed immediately.

My Role

In one week, I prototyped and delivered a Customer Service Backdoor that provided the customer service team with access to the information they needed and the ability to modify player accounts as necessary.

The Backdoor was a success — the CS team began using it at launch, and after a few added features and bug fixes, it settled into a solid system that is still in use today.

Key Technologies

  • HTML
  • CSS
  • AJAX
  • Java
  • XML
  • REST